On a related note, I want to plug an app that I have had installed on my phones for a few years called Be My Eyes. People with reduced/no vision use it to ask for help from a sighted person. I recommend everyone install it to help out!
As a sighted user, my experience goes like this. I get a phone call that is simultaneously ringing to several helpers’ devices. If I picked up first, I am connected to the helpee in a one-way video call. 1 I say hi, the helpee says hi, and they ask for help. I try to help them, and the helpee ends the call. It usually takes <5 min.
Here some of are the calls I’ve answered:
- A teacher wanted to sort “thank you” cards made by the students into piles by recipient.
- “Why did my washer not finish the cycle?” - I read the LEDs and knob positions to determine that it hadn’t drained, and suggested settings to run a quick drain cycle.
- “What is my clothes dryer set to?” - I described the two knobs and listed their options in order, and confirmed their current settings.
- “Which vitamin bottle is which, and what is the dosage?” - I asked them to move the camera and bottles so I could read the labels.
1 If I don’t pick up, it will keep ringing the other helpers until it finds someone. I assume there’s some logic that picks helpers based on how often they have picked up, because once I finally answered a call in time, I started getting more.
Fascinating! Do you recall the name?