I was sad because my friend was dying in the hospital. My manager noticed my demeanour and asked what’s wrong. She asked me if I needed to be there, but I said there’s nothing to be done.

Later that day I got a phone call from another friend saying it was the end. I put on my jacket and went to my manager’s office. I didn’t want to, but I started crying. She hugged me, got her jacket, and drove me to the hospital herself. (I didn’t have a car then, I’d planned to take the bus.)

My friend died, and that was the saddest time ever in my life. But I’ll always remember and appreciate the kindness my manager showed me.