An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

  • motorwerks@sopuli.xyzEnglish
    1·
    1 year ago

    I believe you’re simplifying the situation a bit & overlooking all aspects of ‘job performance.’ I do agree w/ your sentiment that jobs are/should not be a given, but from what I know about AI I’m struggling to believe it’s ready for nuanced roles in customer service.