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So many of these types of stories just seem to boil down to the devs not playing the game themselves.
Devs have internal tools to eliminate the most annoying aspects like inability to respec and then forget players have to suffer with the base game.
I can promise you that they do. Often times you can’t solve certain problems without introducing others though.
Or problems don’t show up until you add in more people.
Or problems only exist for people who spend dozens of hours each week on a game and make it their entire identity, something a working dev just can’t do.