I went to dragon con one year, people were dressed in all sorts of costumes even though it’s not a furry con. And I know the hotels where the con is are incredibly hard to book. That said just once I want some senior executive to accidently book a room in one because he has some meeting with a potential client of something and just so happen to click it at the right time.
He shows up and is completely bewildered by all the people in costumes. “you’ll never believe it mark. I rode down the elevator with a robot and I swear to God… Tiny from Bob’s burgers”
This depends on the area of medical device. I work in medical device but totally different from this, mine get implanted into your body.
I doubt many people have the knowledge to to truly troubleshoot our devices beyond what the doctor is allowed to do. We need a bunch of expensive and specialized hardware to troubleshoot.
We are legally required to investigate and report any complaints(https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfmaude/search.cfm) . If we don’t get the complaint we can’t investigate and report it.
If a certain number(honestly I don’t know the specific number) of complaints occur we are legally required to create a corrective action to help the patients immediately (or as soon as possible) and a preventive action to ensure it doesn’t effect other patients. If a person has an issue and “repaired” it themselves they don’t get counted in this and as such could cause more patients to suffer.
While I agree with right to repair I think certain things should be exempt. That said then there should be a requirement of the manufacturer to ivestigate/repair the equipment.