Brought to you by my discovery that some people think that “the customer is always right” isn’t the slogan of a long-dead department store, but rather it’s an actual call the cops law.

  • KoboldCoterie@pawb.social
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    1 year ago

    I used to work in CS for a cell phone provider. The most memorable call I had from that experience was a woman who spent over an hour yelling at me because her daughter had ordered a $1200 phone upgrade without permission. She was absolutely sure that it was illegal for us to charge her for that, because her daughter was not authorized to use her card, and because her daughter was under 18.

    She didn’t want to return the phone, because she didn’t want her daughter to hate her. She just didn’t want us to charge her for it.

  • eric5949@lemmy.cloudaf.site
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    1 year ago

    Had a guy tell me he was going to sue me, personally not the store, and financially ruin me because I told him to put on a mask in like April 2020. He didnt do either. I’m sure anyone who worked with the public during that time has some story lol.

    • lagomorphlecture@lemm.ee
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      1 year ago

      I still can’t wrap my head around why certain political factions latched onto not wearing a mask as a political rallying cry. Like…why do you want to kill the people you need to vote for you? I can’t understand.

      • Ultraviolet@lemmy.world
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        1 year ago

        My guess is it was part of a two-pronged election strategy. First, make COVID denial part of the GOP’s political platform, so that they’re more likely to be performatively reckless, including waiting on line in crowded polling places where no one is masked (which goes further to scare people away that were actually taking COVID seriously), while people taking precautions like voting by mail or by voting early when it’s less crowded would be disproportionately likely to vote Democratic.

        Then, pass unreasonable regulations like “mail-in and early votes can’t be counted until all votes cast on Election Day are counted”, while pressuring election workers to post results as early as possible, skewing votes in their favor, or, failing that, point to the fact that the votes against them were counted later as evidence of fraud.

        • Cethin@lemmy.zip
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          1 year ago

          point to the fact that the votes against them were counted later as evidence of fraud.

          It was stated in some documents or something that were released that this was the plan. I don’t know about the entire anti-mask plan, but they absolutely knew early/mail-in would skew Democrat, because it usually does and covid made it worse, so they knew they could sell the narrative that the sudden increase in Democrat vote averages must be cheating somehow. I don’t know how Fox News still exists after they sold this lie. Hopefully the people who fell for it eventually realize how wrong it was. It’s going to keep being true (probably not the the same level without covid though), so they’ll either belief every election is fucked or that they were manipulated.

        • CheeseNoodle@lemmy.world
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          1 year ago

          Honestly I think some of this stuff is a way to filter out people with critical thinking skills the same way scam emails are often deliberately spelled wrong to filter out people who wouldn’t have fallen for the scam to begin with.

  • Clav64@lemmy.ml
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    1 year ago

    Worked in bars as a supervisor for 3 years, almost everytime I decided to cut a patron off (usually for being too drunk, or for being an arsehole) I would be met with “you can’t do that, it’s illegal, you HAVE to serve me”

    No, I don’t. Service is at my discretion, and it wouldn often be unethical for me to continue to provide you with more alcohol, endangering yours and others around you further.

  • ℕ𝕖𝕞𝕠@midwest.social
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    1 year ago

    No, I don’t have to accept a digital photo of your license as ID. No, your birth certificate is not proof of identity; it doesn’t have your picture.

    But the absolute worst one: Not only is this a beat-up photocopy of a foreign ID card with no photo; it also clearly states that you are 19 and even if I accepted this document as valid identification, which I can’t, I still could not legally serve you alcohol.

    • jocanib@lemmy.world
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      1 year ago

      The foreigner in question almost certainly did not know the age was 21. This happened to me in the US. Sitting with my mum and sister in the hotel bar, having a quiet beer. Then I get asked for my ID and it all gets very confusing. “But I’m 18, what’s the problem?”

  • Frater Mus@lemmy.sdf.org
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    1 year ago

    I once had a b2b customer (store owner) tell me that having different pricing for wholesale and retail customers was racist.

    I’m pretty sure meant discriminatory but even that doesn’t make much sense.

    • Galluf@lemmy.world
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      1 year ago

      It absolutely does make sense because it is discriminatory. He’s absolutely correct.

      The mistake that you are making, is thinking that all forms of discrimination are bad. They’re not. Most are in fact good. We just don’t tend to call them discrimination.

      • Frater Mus@lemmy.sdf.org
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        1 year ago

        He’s absolutely correct.

        He said it was racist, so I’m gonna stick with he’s not correct.

        The mistake that you are making, is thinking that all forms of discrimination are bad.

        I am aware of the formal and common uses of the word.

        • Galluf@lemmy.world
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          1 year ago

          You’re right that it’s incorrect about the racism. I was referring to the discrimination aspect.

          If you’re aware, then why do you imply that it wasn’t discrimination? Or did I misunderstand that?

          • ANGRY_MAPLE@sh.itjust.works
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            1 year ago

            The customer called it racist. The person you were responding to said that discrimination would be a better descriptor, but also that the customer was still silly for thinking they had a case because of it, regardless of what words the customer used.

            It takes a certain kind of person to get upset that a store isn’t treating you like an employee. What’s next, demanding access to the private areas? Wait, people already do that too :(

            • Galluf@lemmy.world
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              1 year ago

              The person I responded to said discriminatory didn’t even make sense. I pointed out why it does make sense, because it is discriminatory and that’s perfectly fine.

              Yes, that’s true and not in contrast with what I’ve said.

  • blegh@sh.itjust.works
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    1 year ago

    We do not have to keep a register open just because there is a customer in the store. We’ve been making closing announcements for almost an hour and the store closed 20 minutes ago. You had more then enough time to buy whatever you wanted. Come back tomorrow.

  • agamemnonymous@sh.itjust.works
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    1 year ago

    Lots of people buy Emotional Support Animal vests online and think that means they can bring them into restaurants. Nope, FDA is very clear about it: trained service animals only. ESAs actually have almost no special privileges over regular pets. Basically the only exceptions they get are against pet policies/fees on leases.

    • Kettellkorn@lemmy.ml
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      1 year ago

      People who do that I find so annoying and honestly pathetic. It’s like they think they’re better than everyone else and can do whatever they want.

  • Pipsqueaker@lemmy.world
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    1 year ago

    At one point I worked for an electronics repair shop fixing mostly phones, laptops, and game consoles. We actually had a great manager and we all just enjoyed fixing things, so we really weren’t out to rip people off like they usually came in thinking. Our store policy was even if we didn’t fix it, we didn’t charge you, and we stood by it.

    One day a lady drops off her laptop with a cracked screen. Part of the screen was still working, but the majority was non functional and would surely worsen over time. We diagnose the laptop and give the customer a quote and she agrees to the repair. I let her know that once we start the repair, the previous screen will be destroyed during the removal process since it has no more integrity from being broken, she’s fine with that. We get the part in a few days later and I start the repair. At this point the woman’s husband calls - literally while I have the cracked screen half out of the laptop - and says stop the repair and return it how it was. We were like, we’re happy to give the laptop back, but unfortunately we’ve already started the repair and while removing the old screen it broke more so it would end up being returned in a worse condition.

    This fucking guy screamed at me over the phone about how what we were doing was illegal, how we never got proper authorization blah blah. We offered to even do the repair at cost, but no that wasn’t good enough. When the husband and wife finally came into the store to pick up the laptop, he left screeching about how he was going to sue us. Unsurprisingly we never heard from him again.

    • gammasfor@sh.itjust.works
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      1 year ago

      how we never got proper authorization

      Why do I feel like this is a domestic abuse situation. Husband broke her laptop in order to reduce her attempts to communicate with others? She goes to get it repaired, he finds out.

      I think it’s the belief that the wife can’t authorise the repair…

  • Ech@lemm.ee
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    1 year ago

    Was working retail in an area that had a local bag ordinance that required businesses to charge customers for bags. A man came up to the register and when I asked him if he wanted a bag for a few cents extra, he looked at me like I was crazy and was like, “You charge for bags?” I explained that it was required by the government and he just kinda scoffed. I thought that was it, but as he opened his wallet to pay, he flashed what turned out to be a police badge at me from another city some ways away, gave me a look, and said something along the lines of “I think I know what the law is.” I just finished up the transaction and got him going asap, blown away at the insecurity displayed. It was such a bizarre powermove over what was only a few cents extra for something completely optional.

    • goofyfoot@lemmy.ml
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      1 year ago

      I work in law enforcement and this is called “tinning” when you show your badge unnecessarily. My personal rule of thumb is if I’m dealing with you and you tin me then I am 100% giving you a ticket now.

  • daFRAKKINpope@lemmy.one
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    1 year ago

    "Actually, in the terms of service you signed with DirecTV, your NFL Sunday Ticket was set to auto renew after the first free year.

    Also.

    We’ve billed you for it for two months, and is now past the point where we can remove it. You have 5 additional payments.

    This is in fact also not illegal apparently. Since it’s in the terms of service.

    If you’d like to sue DirecTV please have your lawyer contact our TEAM of lawyers and we’ll be happy to address it."

    Worked that soul sucking job for five long years while going to college. Sucked.