I also work in marketing. Im thinking about the people who instead of hitting “unsubscribe” or “manage preferences” will reply to the email saying “unsubscribe me” or use the contact us form to send us a message.
or use the customer support feedback option in the product to send a similar message
which, maybe we just don’t pay for services that deal with that, but for us have to be manually entered
Depends how big your company is. Our product team wouldn’t have the time to manage stuff like that, not to mention internal product isn’t directly connected to the marketing tools without a reporting step
I also work in marketing. Im thinking about the people who instead of hitting “unsubscribe” or “manage preferences” will reply to the email saying “unsubscribe me” or use the contact us form to send us a message.
or use the customer support feedback option in the product to send a similar message
which, maybe we just don’t pay for services that deal with that, but for us have to be manually entered
Aren’t replies to these addresses stored in /dev/null anyway?
Depends how big your company is. Our product team wouldn’t have the time to manage stuff like that, not to mention internal product isn’t directly connected to the marketing tools without a reporting step
The few I get are typically sent from an address like “dontreplytothisyounincompoop@company.com”